Privacy Policy

Ivory & Cotswold Co. ("we", "us", "our") is a cleaning services provider operating across The Cotswolds, Worcestershire & All South West, United Kingdom. We are the data controller responsible for your personal data.

Contact: hello@ivorycotswold.co.uk · Telephone 01452 905164 · Mobile +44 7462 148679.

• Identity & contact data: name, email, phone, property address.
• Enquiry data: service requested, preferred date/time, and any message you send us.
• Technical data: IP address, browser type and basic usage logs (strictly necessary cookies / server logs).

• To respond to your enquiry and provide a quote — lawful basis: steps taken at your request prior to entering a contract (UK GDPR Art. 6(1)(b)).
• To deliver the cleaning service you book — performance of a contract (Art. 6(1)(b)).
• To send service-related emails (booking confirmation, scheduling) — legitimate interests in operating our business (Art. 6(1)(f)).
• To meet legal, accounting and tax obligations — legal obligation (Art. 6(1)(c)).

We do not use your data for marketing without your separate opt-in consent, and we never sell your data.

We only share personal data with trusted processors that help us run the business:

• Supabase (EU/UK region) — secure database hosting.
• Resend — transactional email delivery.
• Google Workspace — internal lead tracking spreadsheet.
• Cloudflare — website hosting and security.

All processors are bound by written data-processing terms. We do not transfer your data outside the UK/EEA except under safeguards permitted by UK GDPR (e.g. UK IDTA / Standard Contractual Clauses).

Enquiries that don't become customers: up to 12 months, then deleted. Customer records and related invoices: 6 years from the end of the relevant tax year (HMRC requirement). You may ask us to delete your data sooner where no legal obligation requires us to retain it.

You have the right to: access your data; rectify inaccurate data; erase your data ("right to be forgotten"); restrict or object to processing; data portability; and to withdraw consent at any time where processing is based on consent.

To exercise any right, email hello@ivorycotswold.co.uk. We respond within one month.

You also have the right to complain to the UK Information Commissioner's Office (ICO) — ico.org.uk, helpline 0303 123 1113.

We use HTTPS/TLS in transit, encryption at rest with our hosting providers, role-based access controls, and the principle of least privilege. No system is 100% secure, but we take reasonable steps to protect your information.

See our Cookie Policy for full details. We only use cookies and local storage that are strictly necessary for the website to function — no advertising or analytics cookies are set without your consent.

We may update this policy from time to time. The "last updated" date at the top will always reflect the current version.